Having grown 50% in 2005 and 70% in 2006 in terms of customer portfolio, ICL’s core strategy is to continue satisfying its current customers and grow with them together. For this reason, ICL entered 2007 introducing its new customer policy ’ ICL Customer Bill of Rights’. Our objective is to provide a memorable customer experience for you when working with ICL.

Unfortunately, due to the sector in which we operate, number of factors beyond our control and many other conditions that may occur, sometimes our quality of service may not be what we promis you as a service provider. For this reason, we believe that it is important for you to know what kind of benefits we shall provide you in cases where you have not been satisfied with our services. ‘ICL Customer Bill of Rights” has been prepared and published for this purpose. Our objective is unconditional customer satisfaction.