ICL on – line is the name denominated by ICL for e-business site. In order to meet increasing customer demands and expectations and offer a transparent service to its customers, ICL opens its entire information processing infrastructure to its customers over internet. Thanks to this, ICL customers shall be able to see all details and reports that may be seen by ‘ICL Customer Services’ department and display their freights for 24 hours a day.
The firms working with ICL are being given a customer number. This customer number is the definition of the firm in ICL system. The said number has all related details and reports regarding the firm itself and all its shipments behind it. If you are a firm making business with ICL and do not know your customer number and password, please call an ‘ICL Customer Services’ personnel from the telephone number +90 (212) 622 50 00.
Advantages
The ICL customers shall, from the moment they are on-line members, be able to follow up various reporting, shipment details and invoice details automatically:
Service performance reports
Transport and cost reports being made between the dates
Freight tracking via satellite
Opportunity of on-line preliminary reservation and placing order(on-line Bill of Lading Instruction)
Opportunities of benefiting form ICL promotion prices
ICL customer rewarding reports
Important: ICL opens a main user’s account and countless sub-user accounts for the firms. Each freight number / order received / placed by the customers who make online reservation, making instruction entry and taking freight number on ICL on-line shall be followed up separately and the account entering freight number shall gain points from ICL reward program. ICL reward program is valid only for customer freights which are entered on-line by the firm itself and are being tracked. The objective here is to provide advantage to the firms getting their own freight numbers without using ICL customer representatives. ICL reward system gives presents like freight charge rebates, evening meals, Plasma screen TVs and even weekly holidays.
